shipping and retourn policy:

Shipping & Returns Policy

Last updated: , 2025

1. Order Processing

Processing Time
All orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Order Confirmation
You will receive an email confirmation once your order is placed, and another notification when it ships.

Worldwide Shipping
We proudly ship to destinations worldwide.
Estimated Delivery Time
- Standard Shipping: 7–14 days from the date of dispatch.
- In some cases—such as during peak seasons, promotions, or customs delays—delivery may take slightly longer.
- Depending on local postal services and customs clearance, you may receive your package sooner than the estimated window.
Shipping Costs
Shipping fees are calculated at checkout based on your location, package weight, and chosen service level.
Tracking Your Order
Once shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress online.

Orders shipped internationally may be subject to import duties, taxes, and customs fees levied by the destination country.
These charges are the responsibility of the recipient, and we recommend checking with your local customs office for details before placing an order.

Eligibility
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original condition and packaging.
How to Initiate a Return
1. Email our Support Team at support@saufee.com with your order number and reason for return.
2. We will issue you a Return Merchandise Authorization (RMA) and provide the return shipping address.
3. Ship your package back within 7 days of receiving your RMA.
Return Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
- For all other returns, customers are responsible for return shipping fees.
Refunds & Processing
- Once we receive and inspect your return, we will notify you by email.
- Approved refunds will be processed within 5–7 business days, and the amount will be credited to your original payment method.
Exchanges
- If you’d like to exchange an item for the same product in a different size or color, please follow the return process above and place a new order for the desired item.

If your order arrives damaged or defective, please contact us within 14 days of delivery at support@saufee.com with:
- A description of the issue
- Photographic evidence of the damage/defect
We will work with you to arrange a replacement or full refund, including any return shipping costs.

If you have any questions about our Shipping & Returns Policy, please reach out:

Thank you for shopping with us! We appreciate your business and strive to make your experience as smooth as possible.